NALU
Gift Card | Physical
Estimated delivery: 7/02/2023 (Romania), 8/02/2023 (International).
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You make a gift, we make a donation.
The gift card comes in our minimal white box. The person receiving it has to visit our site, choose a product and send us an e-mail with the model, colour, size and the code written on the gift card to contact@naluunderwear.com.
5% off the value of this gift card goes to A.L.E.G., supporting their efforts to help the victims of domestic abuse. Find more information about A.L.E.G. here: www.aleg-romania.eu
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Shipping
Shipping
FOR ROMANIA
Service: FAN Courier
Estimated Delivery: 24h-48h*
Cost: 3 EUR // FREE for order of 50 EUR or more
The package will be brought to your door. You will be contacted by the courier by phone.
*valid for orders until 1PM, placed/dispatched on working days.
FOR THE REST OF THE WORLD
Service: DHL
Estimated Delivery: 48h - 72h to EU & New York
Cost: 15 EUR
The package will be brought to your door. In case the courier doesn’t find you at the address indicated, you will receive a notice.
TAXES & DUTIES
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price. Please note that all shipments outside the EU may be subject to import duties and taxes, which are imposed once a shipment reaches your country. Therefore, additional charges for customs must be borne to you.
FREE LOCAL PICK-UP
Free local pick-up available in our showroom in Cluj-Napoca:
Eroilor 1, Ap. 11
Cluj-Napoca, 400129, Romania
+40 747 492 499
If you want to visit us, please make an appointment at contact@naluunderwear.com.
Returns
Returns
To us, no order is complete until you are fully satisfied, this is why we make returns FREE and easy. If something isn’t quite right, you have 30 days to contact us via contact@naluunderwear.com. If you live in Romania, we'll send a courier to pick up the items you are returning. If you live outside of Romania, you'll find a return label in your package and all you'll need to do is call your local DHL Express to pick it up.
We’ll give you a full refund via bank transfer to the bank account you provide (if you live in Romania) or via PayPal to the PayPal account you provide (if you live outside of Romania).
We ask that items are returned clean, unworn and with all their tags attached. For hygiene reasons underwear briefs cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.
* In case of an international exchange, you will have to cover the shipping cost of the new package.
