Terms of Use

General terms and conditions

These terms apply to all users of the domains naluunderwear.com and their sub-domains (henceforth: the site). The terms and conditions will be valid for all your future transactions with NALU GROUP SRL (henceforth: NALU underwear; may be referred to as ’us’) and visits to the site. NALU underwear reserves the right to revise these terms and conditions and users are responsible for keeping themselves updated with such changes.


NALU underwear does not guarantee that all items included in the NALU underwear web shop are in stock at the time of your order. In the event that an item is unavailable, NALU underwear will contact you shortly by phone or by e-mail. NALU underwear cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. NALU underwear may, at any time, amend the content of the site. Although NALU underwear strives to display the correct texts, images and pricing on the site and web shop, errors may occur. If you have been charged the wrong amount in the web shop, NALU underwear will give you the option of placing a new order with the correct price or cancelling your order. NALU underwear, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Part of the services mediated through the site are maintained by outside organisations. In situations where NALU underwear acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. NALU underwear cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. NALU underwear cannot guarantee problem-free, uninterrupted, and secure access to the site.

Copyright permission notice

Copyrights in the documents provided in this site (including, without limitation, the trade marks of NALU underwear, logos, graphics, text, photos, designs, icons, images and data) are owned by NALU underwear. You are authorised to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from NALU underwear. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please address at contact@naluunderwear.com


Our trademarks include the NALU underwear name and logo. These trademarks are used and registered and your use of this web site does not grant you any rights to use our trademarks.


NALU underwear uses appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorised access, use or disclosure, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

Privacy policy

All personal information saved at the site will be handled with the most utmost care. The information that we store will not be sold or used for any purposes other than ensuring  the best service possible. It will solely be used for informing you about special offers and other marketing opportunities related to the different divisions of NALU underwear. Your personal data may be disclosed to third parties only when it is necessary to fulfil the purposes described above. When registering with the site, you have the option not to receive any information from NALU underwear. You have the right to review your information on file at any time. If the data is incomplete or incorrect, you have the right to have the information corrected. All customers paying by card are subject to validation checks. NALU underwear reserves the right to delay any order if fraud is suspected. For security reasons, we do not store any payment information in our database.


Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The web shop cannot be accessed if cookies are disabled. For more information please carefully read the Cookies Policy section.


We cannot guarantee that colours on the website will be true to life. This depends partly on the colour settings of your computer and monitor.

Violation of rules

NALU underwear reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.

Force majeure

In case of Force Majeure, NALU underwear’s obligations will be suspended. The contract between you and NALU underwear can, in such cases, be partially or fully terminated by yourself or by NALU underwear. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, NALU underwear will attempt to resolve all issues in a timely manner.

Governing law

These terms of use are compiled in accordance with Romanian law and the Romanian courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may differ from Romania and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.