Privacy Policy

Who is the controller of your personal data?

The controller of the personal data you submit to us and responsible for your personal data under applicable data protection law is NALU GROUP SRL. NALU GROUP SRL is a data controller registered at The National Supervisory Authority For Personal Data Processing under the Notification no 0017018. NALU GROUP SRL is registered in 21st Eroilor Boulevard bl. B1, sc. 1, ap. 10, Bucharest, Romania under no. J40/15844/30.12.2015, unique registration code 35368839.

Where do we store your data?

The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.

Who can access your data?

We never pass on, sell or swap your data for marketing purposes to third parties outside NALU GROUP SRL.

Data that is forwarded to third parties, is only used to provide you with our services like shipping. You will find what categories of third parties under every specific process below.

What is the legal ground for processing?

For every specific processing of personal data we collect from you we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

What are your rights?

Right to access:

You have the right to request information about the personal data we hold on you at any time. You can contact NALU GROUP SRL that will provide you with your personal data via e-mail.

Right to rectification:

You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed.

If you have a NALU GROUP SRL account you can edit your personal data under your account and membership pages.

Right to erasure:

You have the right to erase any personal data processed by NALU GROUP SRL at any time except for the following situations:

* You have an ongoing matter with Customer Service

* You have an open order which has not yet been shipped or partially shipped

* You have an unsettled debt with NALU GROUP SRL, regardless of the payment method

* If you are suspected or have misused our services within the last four years

* If you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping rules

Your right to object to processing based on legitimate interest:

You have the right to object to processing of your personal data that is based on NALU GROUP SRL legitimate interest. NALU GROUP SRL will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.

Your right to object to direct marketing:

You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.

You can opt out from direct marketing by following the instruction in each marketing mails

Right to restriction:

You have the right to request that NALU GROUP restricts the process of your personal data under the following circumstances:

* If you object to a processing based NALU GROUP SRL legitimate interest, & NALU GROUP shall restrict all processing of such data pending the verification of the legitimate interest.

* If you have claim that your personal data is incorrect, NALU GROUP SRL must restrict all processing of such data pending the verification of the accuracy of the personal data.

* If the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead

* If NALU GROUP SRL no longer needs the personal data but it is required for your to make of defending legal claims.

How can you exercise your rights?

We take data protection very seriously and a member of our team will handle your requests in relation to your rights stated above. You can always reach us at

Updates to our Privacy Notice:

We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.

Contact us

If you have any comments or queries regarding our Privacy Policy, please send an email to